The Challenge
The practice was taking bookings by phone, writing them in a paper diary, and confirming manually the day before. Double-bookings were common, patients forgot appointments, and front-desk staff spent hours on the phone instead of serving patients.
Our Solution
We built a custom booking portal with live doctor availability, patient self-scheduling, and automated SMS + email reminders. Added online payments with deposit capture to reduce no-shows, and synced everything to their calendar and CRM so staff had a single view. Set up branded confirmation pages and rescheduling flows for patients.
What we delivered
- ✓Patient-facing booking portal with live availability
- ✓SMS + email reminder automation
- ✓Online payments with deposit capture
- ✓Calendar and CRM integration
- ✓Rescheduling and cancellation workflows
Key results
- →No-show rate dropped from 32% to 12%
- →40+ hours of staff phone time saved monthly
- →Bookings completed doubled within 2 months
- →Patients can book 24/7 without calling
- →Deposit capture reduced revenue lost to no-shows
“Patients book themselves, get reminded automatically, and actually show up. Our front desk finally has time for real work.”
Want similar results?
Tell us about your pipeline, outreach, or CRM challenges, we'll outline a plan on a free call.
Start a Project